Return & Refund Policy
Gourmel wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.
1. Standard Return
There are a few important things to keep in mind when returning a product you purchased online from Gourmel :
You have 14 calendar days to return an item from the date you received it.
Only items that have been purchased directly from Gourmel can be returned to Gourmel. Gourmel products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Please ensure that the item you're returning is repackaged without opened the safety cap, without damages and with the documentation that were included when you received it.
2. How to Return an Item
Please Fill the cancellation form
To return an item to Gourmel, please fill the form you will find here.
As a consumer, you have the right to withdraw from your contract (purchase of the goods) within fourteen days. The returns period begins fourteen days from the day on which you (or a third party named by you, who is not the courier) took possession of the goods.
Consequences of the Return
If you withdraw from your contract, we shall reimburse you for all payments received from you, excluding delivery charges, without undue delay and at the latest, within fourteen days from the date on which we received notice of your cancellation of this contract. For this repayment, we will use the same form of payment that you used in the original transaction unless otherwise agreed upon by you. You will not be charged any additional fees for the refund. We may refuse repayment until we have received the original goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.
Please return the goods no later than fourteen days from the date on which you informed us of the cancellation of this contract (the return):
The deadline will be considered met if you send the goods before the deadline of fourteen days.
Contracts for the supply of goods that are not prefabricated, that were manufactured specifically for an individual or were personalised, or were clearly tailored to the personal needs of the individual consumer cannot be revoked. Personalized items are not eligible for return